ISI Florence Mobile App Privacy Policy & Terms

Mobile App Privacy Policy

ISI Abroad (ISI Florence and Umbra Institute) understands the importance of protecting personal information. This Privacy Policy outlines how ISI Abroad collects, uses, and discloses your personal information. You will also find information on how we protect your personal information.

1. What information do we collect?
Account information: When you install our App, we collect your username, email address and phone number. We use this information for account identification and email communication about the account status.

Device information: When you install the mobile app to your mobile device, we collect device ID/name and model. We use this information for device identification.

Location information: When you run the Umbra or ISI Florence mobile app on your device, we collect location data through GPS, wifi, or cellular triangulation. We use this information to provide location tracking service on our website. We maintain this data only so long as it is reasonable to provide our service. Out-of-date data is removed from our database.

Payment information: We do not store your payment card details. When you purchase a service upgrade, that information is provided directly to our third-party payment processors (Paypal or whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of payment information.

Log files: Our server automatically gathers some anonymous information about visitors, including IP addresses, browser type, language, and the times and dates of web page visits. The data collected does not include personally identifiable information and is used for server performance analysis and troubleshooting purposes.

Cookies: We use cookies to keep you logged in and save your visit preferences.

2. How long do we retain your information?
We will retain your information for as long as it is reasonable to provide our service. Out-of-date information will be removed from our database. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain log files for internal analysis purposes. Log files are generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

3. Where do we store your information?
We host our database and servers in Inmotion Hosting servers and Google Workspace Drives in the US.

4. How do we protect your information?
We protect your data on-line. Data access is protected by an account authentication process. Only account holders who know the account credential can access your own data in your account. Other users cannot access your data unless you have opted in location sharing.
We protect your data off-line. Your account and location data are stored in our secured database. Only an employee, or necessary personnel who need the information to perform a specific job is granted access (i.e. university administrators in the US and Italy). The server in which we store our database is hosted with Amazon Web Service, Google Workspace and Inmotion Hosting in a secure environment.

5. Do we share your information with outside parties?
We do not share your personal data with third parties, other than as necessary to fulfill our services. We do not sell your personal data to any third parties. We may be required to disclose an individual’s personal data in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. For example, we may share information to respond to a court order, subpoena, or request from a law enforcement agency.

6. Google Analytics
We use Google Analytics to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit, when they do so, and what other sites they used prior to coming to this site. We use the information only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. Google Analytics uses cookie on your web browser to identify you as a unique user. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

7. General Data Protection Regulation (GDPR)
see above

7.1. Collection and use of personal data
See section 1. What information do we collect?

7.2. Protection of your personal data
See section 4. How do we protect your information?

7.3. Disclose of your personal data
We do not share your personal data with third parties, other than as necessary to fulfill our services. We do not sell your personal data to any third parties. We may be required to disclose an individual’s personal data in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. For example, we may share information to respond to a court order, subpoena, or request from a law enforcement agency.

7.4. Legal basis for processing personal data
GDPR states that a company may process personal data under the following conditions:

Consent: As a website visitor (cookies enabled), an applicant, program participant or app user, you have given your consent for processing personal data for one or more specific purposes.

Performance of a contract: Provision of personal data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.
Legal obligations: Processing personal data is necessary for compliance with a legal obligation to ISI Abroad is subject.
Vital interests: Processing personal data is necessary in order to protect your vital interests or of another natural person.
Public interests: Processing personal data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the company.
Legitimate interests: Processing personal data is necessary for the purposes of the legitimate interests pursued by ISI Abroad.

In order to collect, use and process your personal data, we rely on the following legal bases as appropriate and relevant in the specific context:

Performance of a contract.
7.5. Your rights
We respect the confidentiality of your personal data. If you are within the EEA, you have the following rights:

  • The right to access, update or delete the information we have on you.
  • Request correction of the personal data that we hold about you: You have the right to have any incomplete or inaccurate information we hold about you corrected.
  • Object to processing of your personal data: This right exists where we are relying on a legitimate interest as the legal basis for our processing and there is something about your particular situation, which makes you want to object to our processing of your personal data on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
  • Request erasure of your personal data: You have the right to ask us to delete or remove personal data when there is no good reason for us to continue processing it.
  • Request the transfer of your personal data: We will provide to a third-party you have chosen your personal data in a structured, commonly used, machine-readable format.
  • Withdraw your consent: You have the right to withdraw your consent on using your personal data. If you withdraw your consent, We may not be able to provide you with access to our programs or services.

7.6. Removing your personal data
If you need to remove your account immediately, please email us at [email protected].
Otherwise, when your program ends, your App account will be terminated, and all location data is also removed from the App. 

7.7. Addressing compliance to GDPR
The following actions are undertaken to ensure that ISI Abroad complies at all times with the accountability principle of GDPR:

  • The legal basis for the processing of personal data is clear and unambiguous.
  • All staff involved in handling personal data understand their responsibilities for following good data protection practice.
  • Rules regarding consent are followed.
  • Routes are available to data subjects wishing to exercise their rights regarding personal data, and such inquiries are handled effectively.
  • Regular reviews of procedures involving personal data are carried out.
  • Privacy by design is adopted for all new or changed systems and processes.

8. Contact us
If you have questions or concerns regarding this Privacy Policy, you should first email us at [email protected].

9. How often do we update this Privacy Policy?
We may modify this Privacy Policy from time to time. Please see the revised date at the top of this page to see when this Privacy Policy was last revised.

Mobile App Terms and Conditions

By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages or make derivative versions. The app itself, and all the trademarks, copyright, database rights, and other intellectual property rights related to it, still belong to The International Studies Institute LLC.

The International Studies Institute LLC is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

The App stores and processes personal data that you have provided to us, to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the App won’t work properly or at all.

The app does use third-party services that declare their Terms and Conditions.

Google Play Services
You should be aware that there are certain things that The International Studies Institute LLC will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi or provided by your mobile network provider, but The International Studies Institute LLC cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that the terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third-party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, The International Studies Institute LLC cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, The International Studies Institute LLC cannot accept responsibility.

With respect to The International Studies Institute LLC’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavor to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. The International Studies Institute LLC accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on – the requirements for the system (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. The International Studies Institute LLC does not promise that it will always update the app so that it is relevant to you and/or works with the version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Changes to This Terms and Conditions
We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page.

These terms and conditions are effective as of 2023-04-10

Contact Us
If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at [email protected].